Refund policy
At Tootanni, all products are custom-made specifically for each order through our print-on-demand fulfillment partner, Printfull. Because of this, we follow a return and refund policy similar to Printful’s official return policy.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
For approved claims involving damaged or incorrect items, Tootanni will cover the replacement or refund costs, and in some cases may provide a prepaid return label if a return is required.
We do not provide prepaid return labels for:
- Incorrect size ordered
- Change of mind
- Buyer’s remorse
- Preference-based return.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
please contact us within 14 days of receiving your order.
To process your request, email us with:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Once reviewed, we may offer:
- A replacement item, or
- A full refund
at no additional cost to you.
Lost Packages
If your package is lost in transit, claims must be submitted within 30 days after the estimated delivery date.
Please first:
- Verify the shipping address
- Check with neighbors or your local carrier
If the package is still missing, contact us and we’ll help investigate the issue.
Wrong Address
Customers are responsible for providing the correct shipping address at checkout.
If an order is returned because of an incorrect or incomplete address:
- The customer may be responsible for reshipping costs.
Refund Processing
Approved refunds are issued to the original payment method.
Please allow:
- 5–10 business days for processing
- Additional time depending on your bank or payment provider
Contact Us
If you have any questions regarding your order or this policy, please contact us:
Tootanni Support
Email: Tootanni.com@gmail.com
We appreciate your support and understanding as a made-to-order small business.